Verzendbeleid

Shipping Policy

Welcome to Lumovera! We aim to provide you with a seamless shopping experience. Below you’ll find details about our shipping process, delivery times, and other key information.

1. Shipping Areas

We currently ship to all countries in Europe, including the Netherlands and Belgium.

2. Delivery Times

Here is a rough estimate of our delivery times. Delivery times may vary:

  • Estimated Delivery Time: 7-14 business days after order confirmation.
  • Processing Time: Orders are processed and dispatched within 1-3 business days.

We strive to deliver your items as quickly as possible. Delays caused by customs clearance or external factors (e.g., holidays or strikes) are beyond our control.

3. Shipping Costs

Shipping costs are calculated during checkout and depend on the destination, product weight, and size. In many cases, we offer free shipping for orders over a certain amount.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.

5. Customs and Import Duties

For orders delivered to the Netherlands, Belgium, or other EU countries, there are typically no additional customs fees as our suppliers adhere to EU regulations. However, in rare cases, customs or VAT charges may apply depending on local laws. These costs are the responsibility of the customer.

6. Missed or Lost Deliveries

If your package is delayed, lost, or arrives damaged, please contact us at info@lumovera.com within 14 days of the expected delivery date. We will work with our logistics partners to resolve the issue as quickly as possible.

7. Your Rights as a Consumer

You have the right to:

  • Receive Your Order on Time: If your order is delayed beyond a reasonable timeframe, you may request a refund.
  • Cancel Your Order: You can cancel your order if it has not yet shipped.
  • Return Faulty or Incorrect Items: See our Return Policy for more details.

8. Customer Support

For any questions or concerns regarding shipping, feel free to contact us:

  • Email: info@lumovera.com
  • Response Time: We aim to respond within 24 hours.

Thank you for shopping with Lumovera!


9. Contact Information

Mindcom LTD
71-75 Shelton Street, 
Covent Garden, London
WC2H 9JQ

Business Registration Number: 16955801

info@lumovera.com