Privacybeleid
Last updated: January 8, 2026
This Privacy Policy describes how Lumovera ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit Lumovera.com (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will post the revised Privacy Policy on our website, update the "Last Updated" date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use your personal information to:
Communicate with you;
Provide, maintain, and improve our Services;
Comply with legal obligations;
Enforce our Terms of Service;
Protect our Services, our rights, and the rights of our users or others.
Personal Information We Collect
The personal information we collect depends on how you use our website and Services.
When we refer to "personal information," we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Information You Provide Directly
This may include:
Contact details (such as your name, address, telephone number, and email address)
Order information (including billing address, shipping address, payment confirmation, email address, and phone number)
Account information (such as username, password, security questions, and other account security details)
Customer support information (including any information you choose to provide when contacting us)
Some features of the Services require you to provide certain information. If you choose not to do so, you may not be able to access those features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services ("Usage Data").
This may include:
Device information
Browser information
Network connection information
IP address
Website activity
Other information relating to your use of the Services
We collect this information using cookies, pixels, and similar technologies ("Cookies").
Information We Receive from Third Parties
We may obtain personal information from third parties, including:
Companies that help operate our website and Services, such as Shopify
Payment processors that collect payment details to process your transactions
Advertising and analytics partners
Technologies such as cookies, pixels, web beacons, SDKs, and similar tracking tools
All information obtained from third parties is processed in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
Process payments
Fulfill orders
Manage your account
Arrange shipping
Process returns and exchanges
Send service-related communications
Improve your shopping experience
Shopify may also process your information as described in its own Privacy Policy.
Marketing and Advertising
We may use your personal information to:
Send marketing emails
Send SMS promotions
Deliver advertising
Personalize advertisements on our website and third-party websites
For users in the European Economic Area (EEA), the legal basis for this processing is our legitimate interest under Article 6(1)(f) GDPR.
Security and Fraud Prevention
We use personal information to:
Detect fraud
Prevent illegal activities
Protect our website and customers
Investigate suspicious activity
If you create an account, you are responsible for keeping your login credentials secure.
For EEA users, this processing is based on our legitimate interest under Article 6(1)(f) GDPR.
Customer Service and Service Improvement
We use your personal information to:
Respond to inquiries
Provide customer support
Improve our Services
Maintain our business relationship with you
For EEA users, this processing is based on our legitimate interest under Article 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies.
For detailed information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies
Cookies help us:
Remember your preferences
Improve website performance
Analyze website traffic
Personalize content and advertising
Most browsers accept cookies automatically, but you can modify your browser settings to reject or remove them.
Please note that disabling cookies may affect website functionality.
How We Share Personal Information
We may disclose personal information to:
Service providers (IT, payment processing, customer support, fulfillment, shipping, analytics)
Marketing and advertising partners
Affiliates within our corporate group
Third parties when you provide consent
Authorities where required by law
Parties involved in mergers, acquisitions, or other corporate transactions
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy or security practices of these websites.
We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of 16.
If you believe a child has provided personal information, please contact us so we can delete it.
Data Security and Retention
While we implement appropriate security measures, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Protect our legal rights
Your Rights
Depending on your location, you may have the following rights:
Right of access
Right to correction
Right to deletion
Right to data portability
Right to restrict processing
Right to withdraw consent
Right to object to targeted advertising
Right to appeal our decisions
Right to manage marketing preferences
To exercise these rights, please contact us using the details below.
We may request identity verification before processing your request.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we process your personal information, please contact us.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
For EEA residents, a list of supervisory authorities is available through the European Data Protection Board.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence.
Where personal information is transferred outside the European Economic Area, we rely on approved transfer mechanisms, including:
European Commission Standard Contractual Clauses (SCCs)
UK International Data Transfer Agreements (where applicable)
Transfers to countries recognized as providing an adequate level of data protection
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Lumovera
Email: info@lumovera.com
Mindcom LTD
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Company Registration Number: 16955801
Email: info@lumovera.com
For the purposes of applicable data protection legislation, and unless otherwise stated, Mindcom LTD is the data controller responsible for your personal information.